AFrequently Asked Questions (FAQ)
Got questions? We've got answers! Explore our FAQ page for quick solutions to common queries about orders, shipping, returns, and more.
Do you offer international shipping?
Yes, we offer worldwide shipping to accommodate customers globally. Whether you're located in Israel or elsewhere, we strive to deliver your order to you promptly and efficiently.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days after payment confirmation. Estimated delivery times vary depending on your location, with delivery to Israel taking 5-10 business days and international delivery taking 7-21 business days.
What are the shipping charges?
We offer free shipping on all orders worldwide. There are no additional charges for standard shipping.
What is your return policy?
We want you to be completely satisfied with your purchase. If you would like to return an item, please contact us within 14 days of receiving your order. For more details, please refer to our Return Policy.
Do you offer exchanges?
Currently, we do not offer exchanges. If you need a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery online.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Are your products authentic?
Yes, all our products are genuine and sourced directly from reputable suppliers. We take pride in offering high-quality clothing items at affordable prices.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been processed and shipped, we may not be able to make changes or cancel it.
How can I contact customer support?
If you have any questions, concerns, or need assistance, please don't hesitate to contact our customer support team at agamushka.outlet@gmail.com. We're here to help!