Thank you for shopping at Agamushka Outlet! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. This Return Policy outlines our guidelines for returning items purchased from our website [agamushka-outlet.com] (the "Site").
Eligibility for Returns:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Initiating a Return:
If you would like to return an item, please contact us at agamushka.outlet@gmail.com within 14 days of receiving your order. Please include your order number and the reason for the return in your email. We will provide you with further instructions on how to proceed with your return.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
Refunds:
Once your return is received and inspected, we will send you an email notification to notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.
Exchanges:
We currently do not offer exchanges. If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at agamushka.outlet@gmail.com. We will work with you to resolve the issue as quickly as possible, whether it involves issuing a replacement, providing a refund, or offering store credit.
Non-Returnable Items:
Certain items are not eligible for return, including:
- Items that have been worn, washed, or altered
- Items marked as final sale or clearance
- Underwear, swimwear, and intimate apparel for hygienic reasons
Contact Us:
If you have any questions or concerns about our Return Policy or the status of your return, please don't hesitate to contact us at agamushka.outlet@gmail.com.